Everything You Need to Know About Kenzi's Outdoor Furniture After-Sales Services

These structures are resistant to both moisture and sunlight, and are built using techniques that make them significantly more durable than indoor furniture. Designed for varied applications, they primarily use aluminum as the main material, each offering its own distinct advantages. With a wide range of designs and cost-effectiveness, their use is steadily increasing in different regions. These structures adhere to several industry standards, briefly outlined below:

Thanks to their standout features, these structures have gained significant popularity—an upward trend that now includes increased use in apartment settings.

Smart Care Tips to Extend the Life of Your Furniture

خریدار محترم پارچه های استفاده شده در محصولات کنزی 100% رنگ شده در محلول اکرلیک اصل می‌باشد. این پارچه ها ضد آب ضد لک، ضد جذب حشرات و مقاوم در برابر هرگونه شرایط هوایی آب و با ضمانت ۳ساله هستند. تمیز کردن پارچه ها فوق العاده آسان است. بنابراین میتوانید مطمئن باشید که مبلمان شما در تمام سال شیک و زیبا بنظر خواهد رسید. توصیه میکنیم کار بوسیله برس نرم و یا اسفنج نرم و مواد شوینده با PH خنثی پاک شده و سپس با آب دمای 30 درجه سانتیگراد آبکشی شود.
Please note: During winter or whenever your furniture is not in use for an extended period, it must be properly covered with a suitable, protective cover.

Maintenance & Cleaning Guide for Aluminum Furniture Frames

Kenzi's aluminum furniture features a high-quality electrostatic powder coating, making it highly resistant to rust and an excellent choice for outdoor environments.
To preserve its aesthetic appeal and extend its lifespan, please follow the care instructions below.

1- شستشو با آب ولرم و بدون رسوب (حداکثر ۴۵درجه) و شوینده ملایم:

Kenzi's aluminum furniture features a high-quality electrostatic powder coating, making it highly resistant to rust and an excellent choice for outdoor environments.
To preserve its aesthetic appeal and extend its lifespan, please follow the care instructions below.

2. Rinse thoroughly with clean water

After washing, rinse the surface with regular clean water to remove all soap residue. Dry the furniture immediately with a soft cotton or microfiber cloth to prevent water spots or streaks.

To prevent damage to the aluminum surfaces of your furniture, please avoid the following cleaning methods and substances:

Additional Care Notes

Avoid using metal polishes or waxes designed for raw aluminum, as these products may damage the powder-coated finish. For deep cleaning, only use cleaners specifically formulated for painted surfaces or gentle multi-purpose cleaners.

Thermowood Furniture Care & Cleaning Guide

Thermowood is a naturally durable wood that offers excellent resistance to moisture and environmental elements. However, proper care is essential to preserve its beauty and ensure long-term durability.
Please follow the care instructions below when cleaning your furniture.

Recommended Cleaning Methods for Thermowood Surfaces

1- شستشو با آب ولرم (حداکثر ۴۵درجه) و صابون ملایم:
سطح ترمووود را با ترکیب آب ولرم و مایع ظرفشویی ملایم تمیز کرده و با دستمال يا پارچه میکروفیبر خشک نمایید.
2- استفاده از برس نرم:
For stubborn stains, use a soft brush. Apply light pressure only to avoid damaging the wood fibers.
3- آبکشی با آب کم فشار:
شستشو با شلنگ آب با فشار معمولی بلامانع است. استفاده از کارواش صنعتی يا فشار بالا توصیه نمی‌شود.
4- خشک‌کردن پس از شستشو:
Always dry the Thermowood surface completely using a soft cloth after each wash to prevent water marks and maintain its appearance.

 

Avoid the Following When Cleaning Thermowood Surfaces

Additional Care Notes

To preserve color and enhance durability, apply outdoor wood oil to Thermowood surfaces once a year.

SPL Outdoor Furniture – Care & Cleaning Guide

SPL (Solid Phenolic Laminate) is a highly durable panel material made from multiple layers of kraft paper impregnated with phenolic resin and topped with a decorative layer (woodgrain, stone, solid colors, etc.). These layers are compressed under high heat and pressure to create a hard, waterproof, and long-lasting surface.
Key features of SPL include resistance to water, humidity, scratches, direct heat, UV rays, and bacterial growth.

Please follow the guidelines below when cleaning.

Daily Cleaning

Stubborn Stains

Things to Avoid

Outdoor Fabric Care & Maintenance Guide

Outdoor upholstery fabrics are designed to withstand weather conditions such as sun, rain, and humidity.

These fabrics are typically:

Routine Maintenance

General Cleaning

Stain Removal

Outdoor Wicker

The wicker used in Kenzi outdoor furniture is highly flexible and resistant to both tearing and UV rays. Made from tightly woven, polyethylene-based synthetic fiber, it is fully waterproof and extremely colorfast, even when exposed to direct sunlight. This material is also exceptionally easy to clean — making it ideal for outdoor use year-round. It resists chlorine, saltwater, lotions, tanning oils, and varying weather conditions. You can confidently leave it outdoors in all seasons without concern, as it’s built to withstand the elements.

Aluminum Powder Coating

Our aluminum furniture is fully protected using advanced powder coating technology and electrostatic polyester powder, resulting in a durable and uniform finish. This hard yet flexible coating provides excellent resistance to scratches, impacts, and harsh weather conditions. The polyester-based powder coating also offers strong protection against moisture and corrosion, making it ideal for long-term outdoor use.

SPL

Compact laminate (SPL) is an excellent choice for outdoor environments. This material is resin-infused and highly compressed under intense pressure, resulting in a hard surface that is exceptionally resistant to scratches and daily wear. SPL tabletops are virtually maintenance-free and can remain outdoors all year round in all weather conditions. However, over time, slight erosion may naturally occur along the edges. To prevent this, it's recommended to occasionally treat the edges with a small amount of linseed oil.

Serge Ferrari

Serge Ferrari fabrics are made from high-resistance coated synthetic yarns, offering both softness and exceptional durability. These materials are designed to withstand a wide range of weather conditions, making them ideal for long-term outdoor use. Cleaning Instructions: To clean the fabric, use a soft brush or sponge along with a neutral pH cleaner. Rinse thoroughly with plenty of clean water.

شيشه با روکش سرامیکی

این سکوریت شیشه دارای روکش سرامیکی پخته شده برای اطمینان از ماندگاری چسبندگی و کامل است. این فناوری باعث از بین رفتن اثر انگشت میشود .علاوه بر آن صفحه میز ضد اشعه ماورا بنفش است و نسبت به شیشه صیغلی بازتابش کمتری دارد. برای پاک کردن شيشه کافیست از یک پاک کننده ملایم و یک پارچه نرم استفاده کنید.

Rope

Our ropes are crafted from a tightly woven polyester core, wrapped with a durable PVC coating. This combination offers excellent resistance to water, UV rays, and changing weather conditions. The material dries quickly after getting wet, making it an ideal choice for outdoor use. It is also low-maintenance and can be cleaned easily with a standard household cleaner.

Max Rope

Max Rope is made from a blend of olefin and/or acrylic fibers, offering excellent resistance to UV rays and changing weather conditions. It dries quickly after getting wet, making it a perfect material for outdoor furniture applications.

Quick-Dry System

Our quick-dry foam system is designed with open-cell technology that allows air and water to pass through freely — so your cushions dry faster after rain. While others are still waiting for their outdoor furniture to dry, you’ll already be enjoying yours. Each cushion features a mesh lining at the bottom that helps drain water efficiently and allows for maximum airflow. This ventilation prevents moisture buildup and inhibits the growth of mold and mildew, making your cushions ideal for year-round outdoor use.

Sunbrella

بیشتر منسوجات ما از پارچه Sunbrella ساخته شده است. این پارچه مخصوص فضای باز از اکریلیک رنگ شده و نخ ساخته شده‌اند. فرایند رنگ آمیزی منحصر به فرد این کار باعث ثبات و ماندگاری بالای رنگ شده است. تمامی پارچه های ما با تفلون مخلوط شده تا ضد لک و ضد آب شوند و در دمای بالای 30 درجه رنگ خود را حفظ کنند و همچنین می‌توان لکه های سرسخت را با پاک کننده و پارچه از بین برد.

Couture Tex

این پارچه 100% رنگ شده در محصول اکرلیک اصل می‌باشد. ضد آب و ضد لک و مقاوم در برابر هرگونه شرایط آب و هوایی با ضمانت 5 ساله می‌باشد. تمیز کردن کوتور تکس فوق‌العاده آسان است. بنابراین می‌توانید مطمعن باشید که مبلمان شما فصل به فصل زیبا بنظر می‌رسد. توصیه می‌کنیم کار به وسیله برس نرم یا آب تمیز شسته شود. همچنین توصیه می‌شود مبلمان خود را در فصل زمستان یا زمانی که برای طولانی مدت استفاده نمی‌کنید با کاور مناسب بپوشانید.

Warranty Terms and Duration

What’s Not Covered

Warranty Claim Guide

Required Documents: Purchase Invoice + Warranty Card
Submit your request through the phone number: +989123758977
مدت زمان بررسی: 10 روز کاری

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