Everything You Need to Know About Kenzi's Outdoor Furniture After-Sales Services

These structures are resistant to both moisture and sunlight, and are built using techniques that make them significantly more durable than indoor furniture. Designed for varied applications, they primarily use aluminum as the main material, each offering its own distinct advantages. With a wide range of designs and cost-effectiveness, their use is steadily increasing in different regions. These structures adhere to several industry standards, briefly outlined below:

Thanks to their standout features, these structures have gained significant popularity—an upward trend that now includes increased use in apartment settings.

Smart Care Tips to Extend the Life of Your Furniture

Dear Customer, The fabrics used in Kenzi products are made from 100% original acrylic-dyed solution fibers. These fabrics are waterproof, stain-resistant, insect-repellent, and built to withstand all weather conditions. They come with a 3-year warranty.
Please note: During winter or whenever your furniture is not in use for an extended period, it must be properly covered with a suitable, protective cover.

Maintenance & Cleaning Guide for Aluminum Furniture Frames

Kenzi's aluminum furniture features a high-quality electrostatic powder coating, making it highly resistant to rust and an excellent choice for outdoor environments.
To preserve its aesthetic appeal and extend its lifespan, please follow the care instructions below.

1. Wash with lukewarm, residue-free water (max 45°C) and a mild detergent

Kenzi's aluminum furniture features a high-quality electrostatic powder coating, making it highly resistant to rust and an excellent choice for outdoor environments.
To preserve its aesthetic appeal and extend its lifespan, please follow the care instructions below.

2. Rinse thoroughly with clean water

After washing, rinse the surface with regular clean water to remove all soap residue. Dry the furniture immediately with a soft cotton or microfiber cloth to prevent water spots or streaks.

To prevent damage to the aluminum surfaces of your furniture, please avoid the following cleaning methods and substances:

Additional Care Notes

Avoid using metal polishes or waxes designed for raw aluminum, as these products may damage the powder-coated finish. For deep cleaning, only use cleaners specifically formulated for painted surfaces or gentle multi-purpose cleaners.

Thermowood Furniture Care & Cleaning Guide

Thermowood is a naturally durable wood that offers excellent resistance to moisture and environmental elements. However, proper care is essential to preserve its beauty and ensure long-term durability.
Please follow the care instructions below when cleaning your furniture.

Recommended Cleaning Methods for Thermowood Surfaces

1. Clean with lukewarm water (max 45°C) and mild soap
Mix lukewarm water (not exceeding 45°C) with a gentle dishwashing liquid. Use a soft cloth or microfiber towel to clean the surface, then dry thoroughly.
2. Use a soft-bristle brush (for tougher stains)
For stubborn stains, use a soft brush. Apply light pressure only to avoid damaging the wood fibers.
3. Rinse with low-pressure water
Washing the surface with a standard garden hose is perfectly fine. Do not use high-pressure washers or industrial cleaning machines, as they may harm the wood surface.
4. Dry the surface after washing
Always dry the Thermowood surface completely using a soft cloth after each wash to prevent water marks and maintain its appearance.

 

Avoid the Following When Cleaning Thermowood Surfaces

Additional Care Notes

To preserve color and enhance durability, apply outdoor wood oil to Thermowood surfaces once a year.

SPL Outdoor Furniture – Care & Cleaning Guide

SPL (Solid Phenolic Laminate) is a highly durable panel material made from multiple layers of kraft paper impregnated with phenolic resin and topped with a decorative layer (woodgrain, stone, solid colors, etc.). These layers are compressed under high heat and pressure to create a hard, waterproof, and long-lasting surface.
Key features of SPL include resistance to water, humidity, scratches, direct heat, UV rays, and bacterial growth.

Please follow the guidelines below when cleaning.

Daily Cleaning

Stubborn Stains

Things to Avoid

Outdoor Fabric Care & Maintenance Guide

Outdoor upholstery fabrics are designed to withstand weather conditions such as sun, rain, and humidity.

These fabrics are typically:

Routine Maintenance

General Cleaning

Stain Removal

Outdoor Wicker

The wicker used in Kenzi outdoor furniture is highly flexible and resistant to both tearing and UV rays. Made from tightly woven, polyethylene-based synthetic fiber, it is fully waterproof and extremely colorfast, even when exposed to direct sunlight. This material is also exceptionally easy to clean — making it ideal for outdoor use year-round. It resists chlorine, saltwater, lotions, tanning oils, and varying weather conditions. You can confidently leave it outdoors in all seasons without concern, as it’s built to withstand the elements.

Aluminum Powder Coating

Our aluminum furniture is fully protected using advanced powder coating technology and electrostatic polyester powder, resulting in a durable and uniform finish. This hard yet flexible coating provides excellent resistance to scratches, impacts, and harsh weather conditions. The polyester-based powder coating also offers strong protection against moisture and corrosion, making it ideal for long-term outdoor use.

SPL

Compact laminate (SPL) is an excellent choice for outdoor environments. This material is resin-infused and highly compressed under intense pressure, resulting in a hard surface that is exceptionally resistant to scratches and daily wear. SPL tabletops are virtually maintenance-free and can remain outdoors all year round in all weather conditions. However, over time, slight erosion may naturally occur along the edges. To prevent this, it's recommended to occasionally treat the edges with a small amount of linseed oil.

Serge Ferrari

Serge Ferrari fabrics are made from high-resistance coated synthetic yarns, offering both softness and exceptional durability. These materials are designed to withstand a wide range of weather conditions, making them ideal for long-term outdoor use. Cleaning Instructions: To clean the fabric, use a soft brush or sponge along with a neutral pH cleaner. Rinse thoroughly with plenty of clean water.

Ceramic-Coated Tempered Glass

This tempered glass features a baked-on ceramic coating that ensures long-lasting adhesion and surface integrity. The advanced coating technology eliminates fingerprints, offering a cleaner look with minimal maintenance. Additionally, the tabletop is UV-resistant and produces less glare than polished glass — making it ideal for outdoor settings. Cleaning Instructions: Simply use a mild cleaner and a soft cloth to wipe the surface clean.

Rope

Our ropes are crafted from a tightly woven polyester core, wrapped with a durable PVC coating. This combination offers excellent resistance to water, UV rays, and changing weather conditions. The material dries quickly after getting wet, making it an ideal choice for outdoor use. It is also low-maintenance and can be cleaned easily with a standard household cleaner.

Max Rope

Max Rope is made from a blend of olefin and/or acrylic fibers, offering excellent resistance to UV rays and changing weather conditions. It dries quickly after getting wet, making it a perfect material for outdoor furniture applications.

Quick-Dry System

Our quick-dry foam system is designed with open-cell technology that allows air and water to pass through freely — so your cushions dry faster after rain. While others are still waiting for their outdoor furniture to dry, you’ll already be enjoying yours. Each cushion features a mesh lining at the bottom that helps drain water efficiently and allows for maximum airflow. This ventilation prevents moisture buildup and inhibits the growth of mold and mildew, making your cushions ideal for year-round outdoor use.

Sunbrella

Most of our textiles are made using Sunbrella® outdoor fabric, crafted from solution-dyed acrylic yarns. This unique dyeing process locks in color at the fiber level, ensuring long-lasting vibrancy and superior fade resistance — even under intense sun exposure. To enhance performance, all of our fabrics are treated with Teflon®, making them water-repellent and stain-resistant. They retain their color even in temperatures above 30°C and can be easily cleaned using a soft cloth and mild household cleaner, even when dealing with stubborn stains.

Couture Tex

This fabric is made from 100% solution-dyed acrylic, offering superior color retention and long-lasting durability. Treated to be water-repellent and stain-resistant, it performs exceptionally well in all weather conditions and comes with a 5-year warranty. Couturetex is incredibly easy to clean, so your outdoor furniture will continue to look beautiful, season after season. For regular cleaning, we recommend using a soft-bristle brush or clean water. To maximize the lifespan of your furniture, we also suggest covering it with a protective cover during the winter months or whenever it's not in use for extended periods.

Warranty Terms and Duration

What’s Not Covered

Warranty Claim Guide

Required Documents: Purchase Invoice + Warranty Card
Submit your request through the phone number: +989123758977
Warranty claims are reviewed within 10 business days from the date your complete request is received.

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